Refund and cancellation policy
This policy applies to advisory engagements booked with Workspace Lagoon Hub Ltd, including assessments, review sessions, baseline setup, and readiness briefs.
Eligibility
Fees relate to professional time and reserved delivery dates. Refunds depend on how much work has started and how close the reserved date is when you cancel.
Timeframe to request a refund
Send refund or cancellation requests in writing to contact@workspace-lagoonhub.click within 14 days of the event that triggers the request (for example, cancellation notice or disputed invoice).
Full refund
A full refund of fees paid is available if you cancel more than 14 clear days before a reserved workshop or on-site date and we have not begun substantive analysis, document review, or facilitation preparation.
Partial refund
If you cancel between 7 and 14 clear days before a reserved date, or after scoping work has begun, we may refund 50% of fees paid after deducting work already performed at the agreed rate.
Non-refundable items
- Work already delivered, including draft reports, briefings held, and completed sessions.
- Third-party costs we have committed with your written approval (for example, agreed travel booked for on-site days).
- Deposits marked as non-refundable in the statement of work once preparation has started.
Refund process and timing
Approved refunds are processed to the original payment method within 14 business days of written approval. You will receive email confirmation of the amount and reference.
Cancellation and rescheduling
You may reschedule a workshop or on-site day once without charge if you give at least 7 clear days’ notice and a new date is agreed within 60 days. Later changes may incur a rescheduling fee of £150 to cover calendar disruption.
Deposits
Where a deposit secures a date, it is applied to the final invoice. Deposit treatment on cancellation follows the full and partial refund rules above unless the statement of work states otherwise.
No-shows
If client attendees fail to join a scheduled session without notice, the session fee remains payable and is not refundable. We will offer one courtesy reschedule at our discretion.
Work already started
For multi-week assessments, fees for completed phases remain payable. Unused future phases may be cancelled under the partial-refund rules.
Exceptions
If we cancel an engagement for reasons within our control, you may choose a full refund of sums paid for undelivered work or a free reschedule. Statutory rights under United Kingdom consumer law remain unaffected where they apply.
Contact for refund requests
contact@workspace-lagoonhub.click · 0156479270 · Street: 239 High Street; City: Henley-in-Arden; State/province/area: Warwickshire; Zip code: B95 5BG; Country: United Kingdom